MY ORDER HAS ARRIVED BUT I SEEM TO BE MISSING AN ITEM
- If this happens then please chat to our support team by going to your order and select CHAT. If you are missing a few items, your UniKitOut box will have a number on the outside clearly notifying you of how many boxes you should have received so please ensure you have received all of your boxes before emailing us.
I JUST RECEIVED MY ORDER I CAN SEE MY DUVET BUT NO PILLOW
- Our Duvet & Pillow Kit has the pillow rolled up within the duvet, so please ensure to open the pack and unroll the duvet in order to locate your pillow. If you still have troubles finding it, please chat to our support team by going to your order and select CHAT.
ONE OF MY ITEMS HAS ARRIVED DAMAGED
- Unfortunately, items do on the rare occasion get damaged in transit. If this has happened, then please email us with a photo of the damaged item and we can look into it. Please chat to our support team by going to your order and select CHAT.
MY ORDER HAS'NT ARRIVED WHAT SHOULD I DO
- Don't worry! Orders can be delivered up until 7pm. In most cases we deliver to Reception & not directly to rooms. Please double check with your Reception if you haven't received your parcel. We have a live tracking system, just enter your tracking number on our tracking page to see where your parcel is.
I WANT TO RETURN AN ITEM I PURCHASED
- We are happy to accept returns as long as good are in the original packaging and are unused. If you wish to return an item please speak to one of a customer service team members by going to your order and select CHAT. Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless there is a fault. Your refund will be processed within 30 days of receipt & initial carriage costs incurred by ourselves will be deducted from your refund.
