PLACING ORDERS
When should I place my order?
Our website allows you to select a delivery date in the future, so we would encourage you to place your order as soon as you book your room to guarantee your slot, then it’s one less thing to worry about. If you pre-order we will ensure your pack is ready and waiting for your arrival and where possible the team will place your order in your room ready for when you arrive.
Can I change my order once I've placed it?
If you wish to change your order you can notify us by chatting to our support team, by going to your order and go to CHAT. If it’s before we have dispatched the goods to you we will be more than happy to help.
BEDDING SIZES
How do I know what size bedding to order?
We strongly recommend speaking to your accommodation before ordering. Single Beds are 90x190cm. Three quarter is 120x190 & Double Beds are 135x190cm.
How do I know what the size of your duvets are?
As standard, our bedding is available in single (3'), three quarter (4’), or Double (4’6) - We have lots of packs for all different sizes and are able to provide bedding to suit your requirements but please make sure you know the size of your bed before ordering.
What size are your pillows?
Our Pillows are 50 x 75cm
What is the difference between a 3/4 small double and double bed?
Three quarter is 120x190 & Double Beds are 135x190cm. The only difference between Three quarter and Double Bed packs is the fitted sheet. Our Pillows are 50 x 75cm.
DELIVERY
What is the cost for delivery?
There is no cost for your delivery this is included in the price.
What are your delivery times?
We offer a free next working day delivery service. This is available for deliveries Monday to Friday.
I am arriving at the weekend, do I need to wait until Monday for my order?
Most students arrive at a weekend :) If you are arriving on a Saturday or Sunday, please select the Friday before as your required delivery date to ensure your goods will be waiting for you upon arrival.
What happens if I am not at the property when my order is delivered?
All our packages are sent on a signed for service and will be accepted by the resident concierge at your property. If you pre-order your pack before in advance the teams will ensure this is ready for your arrival at reception and where possible will place this into your room.
