What is the current government advice concerning cleaning?
Regular cleaning plays a vital role in limiting the transmission of COVID-19. The government is advising that an Increase the frequency of cleaning is essential, using standard cleaning products, paying attention to all surfaces but especially ones that are touched frequently, such as door handles, light switches, work surfaces, remote controls and electronic devices. As a minimum, frequently touched surfaces should be wiped down twice a day. Cleaning should be more frequent depending on the number of people using the space, whether they are entering and exiting the setting and access to handwashing and hand-sanitising facilities. Cleaning of frequently touched surfaces is particularly important in bathrooms and kitchens.

How do I schedule my cleans when booking my cleaning packages?

On confirmation of your purchase we will forward a link to our booking portal and all cleans can be scheduled through the portal. To maintain the highest standard of hygiene within your room we would recommend that the cleans are scheduled weekly. Please confirm if this is the correct process?

Do I have to book a weekly clean?

No, cleaning can be scheduled on demand to suit your specific needs

Can I make specific requests?

We believe that we have all key cleaning task covered within the premium package and we also offer additional cleaning. However, if you do have any additional specific requirements please provide details on the booking form and we will contact you to discuss further.

Can I cancel / reschedule the service following booking?

A full refund can be granted for any cancellations received within 14 days of the booking. During these uncertain times we will be able to accommodate a reschedule of your cleaning service on receipt of 24 hours’ notice. If you become ill, or are self-isolating we would be pleased to re-schedule your cleaning on alternative dates following your recovery

What cleaning products do you use?

We use a full range of anti-bacterial cleaning products. The products act as a disinfectant, killing 99.9% of bacteria.

How do you ensure that your staff are working safely following COVID 19?

The Health and Safety of our staff and customers is our number one priority. Our staff have been trained on our new cleaning procedures, which meet industry guidelines during the pandemic. All staff will be wearing Personal protective equipment during the clean and they will complete a health questionnaire at the start of every day which will highlight if they have any symptoms. If they have any symptoms they will self they will self-isolate if required. Our cleaning team will ensure that all touchpoints (including the door handles) are sanitised on leaving the room.

How do you gain access to my room?

We will normally access your room when you are out, but if you are still in your room when we arrive, we would politely ask that you leave then room for the duration of the clean. This will support us in ensuring that we always maintain the highest standards of hygiene and compliance with social distancing guidelines.

What if I am not satisfied with the standard of clean?

We pride ourselves on delivering consistently high standard and this is reflected in our customer feedback. However, if you feel that we have missed something or if you are dissatisfied with our service please contact us through the app and we will address any issues through a return visit, if required.

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Our housekeeping team of cleaners have adopted the new industry guidelines to ensure this work is carried out safely and we have worked the relevant precautions for customers and cleaners into our operations, including enhanced cleaning, handwashing and hygiene procedures.

We're also asking customers and our cleaners to take all reasonable steps to maintain social distancing during cleans.

Cleans must be skipped if a customer or the cleaner has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.

Please see below for the guidelines we're asking both customers and our cleaning team to follow.

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Customers should skip cleans or pause their cleaning subscriptions if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
Customers should stay in another room or where possible leave the property while their cleaner is working and maintain social distancing of 1 metre at all times
Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable
Vulnerable customers should consider isolating themselves to a single room or leaving the property while their cleaner is working, or scheduling the clean for a time when they are not at home
Customers should open windows where possible and turn on extractor fans for ventilation
Customers should leave all internal doors open to minimise the cleaner coming into contact with door handles
Customers should minimise movement in corridors and stairs while their cleaner is working
Customers should wash their hands before and after handling any cleaning products or equipment provided by the customer to our cleaner
Customers where providing equipment should wash cleaning cloths and mop covers at a high temperature (60C+) after every use
Customers should book a deep clean after a known or suspected case of coronavirus, and should make us aware of the possible contamination at the time of booking. We will send a specialist team for these cleans

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Cleaners should book time off & not attend cleans if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield
Cleaners should take extra care in observing social distancing if anybody in their home is clinically vulnerable
Cleaners should wear face covering when attending jobs and should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans
Where no handwashing facilities are available, cleaners should use hand sanitiser, which they should carry with them at all times
Cleaners should use disposable or machine washable gloves and should remove shoes, or wear shoe covers when attending any jobs
Cleaners where possible should open windows where possible and turn on extractor fans for ventilation
Cleaners should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops
Cleaners should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
Cleaners should pay extra attention to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Antibacterial Surface Cleaning Spray
Cleaners at all times should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs
Cleaners should wash cleaning cloths and mop covers at a high temperature (60C+) after every use

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Book our semester professional cleaning package for regular sanitisation of your room.

Our professional housekeeping team will carry out a professional clean of your room at regular intervals throughout the student year.

Included in your professional clean is a full sanitisation of all surfaces using our anti-bacterial cleaning products. The duration of the clean will be 30-45 minutes and will include the following services:

WHATS INCLUDED?
Kitchen Area:

Dust and sanitise all surfaces
Clean and disinfect the sink
Clean and sanitisation of the hob
Sanitise all surfaces
Place dirty dishes in the sink
Clean and sanitise the exterior of kitchen cupboards
Mop floors
Remove rubbish from the bin

Bathroom Area:

Clean and sanitise the toilet
Clean and sanitise shower and sink
Mop and disinfect all floors
Sanitise all surfaces
Remove rubbish from the bin

Living/Bedding Area

General tidy up
Vacuum / mop floors

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